Cisco 10005 Installation Manual - Page 18

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Obtaining Technical Assistance

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone

Cisco 10005 ESR AC Power Supply Installation

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC

by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is

•

noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities,

•

product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to

your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources,

Cisco.com registered users can open a case online by using the TAC Case Open

tool at the following website:

http://www.cisco.com/tac/caseopen

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by

telephone and immediately open a case. To obtain a directory of toll-free numbers

for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business

•

operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant

•

aspects of your business operations. No workaround is available.

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