Cisco 3631 Installing And Formatting - Page 33

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March 2002

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and

immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following

website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•

Use this document with the Regulatory Compliance and Safety Information document for Cisco 2600, Cisco 3600 series, and Cisco 3700 series routers.

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FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing

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All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship

between Cisco and any other company. (0203R)

78-13892-03

P1—Your production network is down, causing a critical impact to business operations if service is

not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business

operations. No workaround is available.

Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards

Obtaining Technical Assistance