Epson EcoTank ET-15000 Series Start Here - Page 4
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Any problems?
Network setup was unsuccessful.
• Print a network connection report to identify network
problems and solutions. See your online User's Guide for
instructions.
• Make sure you select the right network name (SSID).
• Restart your router (turn it off and then on), then try to
connect to it again.
• The printer can only connect to a network that supports
2.4 GHz connections. If your router offers both 2.4 GHz and
5 GHz connections, make sure 2.4 GHz is enabled.
• If you see a firewall alert message, click Unblock or Allow
to let setup continue.
• If your network has security enabled, make sure you enter
your network password (WEP key or WPA passphrase)
correctly. Be sure to enter your password in the correct
case.
There are lines or incorrect colors in my printouts.
Run a nozzle check to see if there are any gaps in the printout.
Then clean the print head, if necessary. See the online User's
Guide for more information.
The product's screen is dark.
Make sure your product is turned on, and touch the screen
to wake it from sleep mode.
Setup is unable to find my product after connecting it
with a USB cable.
Make sure your product is on and securely connected as
shown.
Any questions?
User's Guide
Windows: Click the icon on your desktop or Apps screen to
access the online User's Guide.
Mac: Click the icon in Applications/Epson Software/Guide to
access the online User's Guide.
If you don't have a User's Guide icon, go to the Epson website,
as described below.
Videos
Visit www.epson.com/support/et15000videos (U.S.) or
www.epson.ca/support/et15000videos (Canada) to view
support videos.
Technical support
Visit www.epson.com/support/et15000 (U.S.) or
www.epson.ca/support/et15000 (Canada) and search for
your product to download drivers, view manuals, get FAQs, or
contact Epson.
Call (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6
8
, Pacific Time, Monday through Friday, and 7
pm
Pacific Time, Saturday. Days and hours of support are subject
to change without notice. Toll or long distance charges may
apply.
Recycling
Epson offers a recycling program for end of life hardware and
ink bottles. Please go to www.epson.com/recycle (U.S.) or
www.epson.ca/recycle (Canada) for information on how to
return your products for proper disposal.
Need paper and ink?
Ensure brilliant results with Epson specialty
and plain papers, engineered specifically for
Epson printers. Find Epson papers and Epson
Genuine Ink at www.epson.com (U.S. sales)
or www.epson.ca (Canadian sales) and at
Epson authorized resellers. Call
800-GO-EPSON (800-463-7766).
ET-15000 replacement inks
Color
Part number
Black
Cyan
Magenta
Yellow
EPSON is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and
Epson Connect is a trademark of Seiko Epson Corporation.
Designed for Excellence is a trademark of Epson America, Inc.
Mac is a trademark of Apple Inc., registered in the U.S. and other countries.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other
countries.
Android and Google Play are trademarks of Google LLC.
General Notice: Other product names used herein are for identification purposes only and may
be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2019 Epson America, Inc., 9/19
Printed in XXXXXX
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