Cisco 500 Series Administration Manual - Page 18

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Headset Management Feature Compatibility

• Release 12.5(1)SU1 for 12.x releases

Along with the Unified Communications Manager version, feature support is dependent on the firmware

versions of Cisco Headsets, Cisco IP Phone and Cisco Jabber. The following table lists the available headset

management features depending on the headset, phone, and Unified Communications Manager versions you

use.

Note

The Cisco Headset Management feature is not supported in 12.0(x) or 12.5(1). For earlier versions, you may

have a limited support for sending headset configuration templates for IP phones manually via the

defaultheadsetconfig.json configuration file and TFTP.

Table 4: Headset Serviceability Features for Cisco IP Phones

New Serviceability Feature

COP file installation required

Manual remote configuration

Headset firmware management on

Unified CM

Remote headset configuration

through Unified CM

Headset inventory on Unified CM

Configuration Reset on the phone

Headset Call Management Records

(CMR)

• * This feature is only available on headsets with Headset Firmware 1.5 or later.

• **This feature is not supported in the 12.0.x and 12.5(1) releases.

• N/A When you upgrade to Unified CM 11.5(1)SU7 or higher from an earlier version, most Cisco IP

Phones will upgrade automatically to Phone Firmware 12.5(1)SR3 or higher versions.

Cisco Headset 500 Series Administration Guide

Unified

11.5(1)SU6

11.5(1)SU7

11.5(1)SU6

or earlier

and

or earlier

+ Phone

above** +

+ Phone

Firmware

Phone

Firmware

12.1(1) or

Firmware

12.5(1)

earlier

12.1(1) or

earlier

—

Cisco Headset Administration

Unified

11.5(1)SU7

11.5(1)SU6

11.5(1)SU7

and

or earlier

and

above** +

+ Phone

above** +

Phone

Firmware

Phone

Firmware

12.5(1)SR3

Firmware

12.5(1)

12.5(1)SR3

—

N/A

—