Cisco 500 Series Troubleshooting And Maintenance - Page 4

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Cisco 500 Series Troubleshooting And Maintenance
Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series
Solution
Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series
Problem
You cannot be heard when using your Cisco Headset 520 Series or Cisco Headset 530 Series.
Solutions
Troubleshooting and Maintenance
4
Check the volume level on your headset.
Ensure that the audio output on your device is set to Cisco Headset.
On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications
and select Accessories.
On a Cisco IP Phone with Multiplatform firmware: Press Applications
Accessories.
On Cisco Jabber: Click Menu > Options > Audio.
In Cisco Webex: Click on your profile picture and selct Settings > Audio > Cisco Headset.
In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.
Ensure that the headset base is plugged into a power source. The headset cannot function without its
base.
Close any other calling soft clients.
Make sure that your wireless headset is paired with its base. Place the headset into the base to pair the
headset and base. Make sure that the headset is properly seated. When joined, the headset and base
sync automatically.
Check that the headset base is properly connected to your desired call device.
If you use your headset with a multibase, make sure that your desired call source is selected.
Check the battery level on your wireless headset.
Check to make sure your microphone is not muted. Press Mute on your controller or to mute and unmute
your microphone. When you are muted on a call, Mute on your inline controller or call indicator LED on
your base shows solid red.
Troubleshooting and Maintenance
and select Status >