PLACING CALLS
To place a call:
Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the New Call softkey or
Press a line button
Dial the number
To place a second call on the same
line:
Press the Hold button
Press the New Call softkey
Dial the number
To call an extension number:
Dial the 5-digit extension number
To call the Receptionist:
Dial 0
To call an external telephone
number:
Dial 9 + 1 + telephone number
To call Emergency Services:
Dial 911 or 9 + 911
To redial the last number called:
Press the Redial softkey
To place a speed dial call:
While on-hook, enter the speed
dial code
Press the SpeedDial softkey
ANSWERING CALLS
To answer an incoming call:
Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the Answer softkey or
Press the flashing line button
To answer a second incoming call:
Press the flashing line button
To answer a call on a shared line:
Press the flashing line button
CALL PICK UP
To answer a ringing call on a call
pickup group members phone:
Go off-hook
Press the PickUp softkey
SINGLE NUMBER REACH (SNR)
To activate/deactivate SNR from
your desk phone:
Press the Mobility softkey
Press the Select softkey to
Enable/Disable Mobile Connect
To switch from your desk to your
remote phone:
Press the Mobility softkey
Press the Select softkey to Send
call to Mobile Phone
Answer your remote phone
To switch from your remote phone
to your desk phone:
Hang up the call on your remote
phone
Press the line button your desk
phone
DECLINE
To immediately forward a ringing
call to voicemail:
Press the Decline softkey
ENDING CALLS
To end a call:
Replace the handset or
Press the Speaker button or
Press the Headset button or
Press the End Call softkey
CALL HOLD
To place a call on hold:
Press the Hold button
To retrieve a held call:
Press the Hold button or
Press the Resume softkey or
Press the flashing line button
To toggle between two held calls
on the same line:
Press the flashing line button
To toggle between three or more
held calls on the same line:
Press the flashing line button
Navigate to the held call
Press the Resume softkey
To toggle between held calls on
shared lines:
Press the flashing line button
CALL TRANSFER
To transfer a call:
Press the Transfer button
Dial the extension number or
9 + 1 + telephone number*
Option: Announce the caller
Press the Transfer button or
Transfer softkey or hang up
If no answer or the line is busy:
Press the Cancel softkey
Press the Resume softkey or
Press the flashing line button
To toggle between calls:
Press the Swap softkey
To transfer two calls on the same
line to one another:
While connected to an active call,
press the Transfer button
Press the flashing line button
Press the Yes softkey to confirm
and complete the transfer
To transfer a call to a subscriber's
voice mailbox:
Press the Transfer button
Dial * + the voice mailbox number
Press the Transfer button or
Transfer softkey or hang up
CALL PARK
To put a call on hold at one phone
and retrieve it at another:
Press the Park softkey
Note: Displayed park number: 8000X
Hang up
To retrieve a parked call:
Dial the park number: 8000X
CALL FORWARD ALL CALLS
To immediately forward all your
incoming calls to another number:
While on-hook, press the Fwd All
softkey
Dial the extension number or
9 + 1 + telephone number or
Press the Messages button
To deactivate call forwarding:
Press the Fwd Off softkey
DO NOT DISTURB
To disable/re-enable the ringer for
all incoming calls:
While on-hook, press the DND
softkey
CONFERENCE CALLING
To place up to a 16-way conference
call:
While connected to an active call,
press the Conference button
Dial the next participant
Option: Announce the conference
Press the Conference button or
Conference softkey
To add additional participants:
Repeat the above steps
To add an incoming caller to an
existing call or conference:
While connected to the incoming
call, press the Conference
button
Press the flashing line button
Press the Yes softkey to confirm
and complete the conference
To view conference participants:
Press the Details softkey
To remove a participant:
Navigate to the participant to
remove
Press the Remove softkey
CONFERENCE NOW
To dial into the 16-way conference
service:
Dial: (978) 619-5660
Enter a meeting number:
(Host's 5-digit extension)
+ #
If you are the host, enter your
PIN: ___________, if not, press #
If not the host:
•
Enter the Attendee access code:
(default: 1 2 3 4 5)
+ #
Note: If the host has not yet arrived,
you will be placed in the waiting room.
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