Cisco Quick Set C20 Troubleshooting Manual - Page 10

Browse online or download pdf Troubleshooting Manual for Conference System Cisco Quick Set C20. Cisco Quick Set C20 37 pages. Tc7.3, english, december 2015
Also for Cisco Quick Set C20: Getting Started Manual (41 pages), User Manual (44 pages), Getting Started Manual (42 pages), Getting Started Manual (35 pages), Quick Reference Manual (2 pages), Quick Reference Manual (2 pages), User Manual (25 pages), Installation Sheet (2 pages), Quick Reference Manual (2 pages), Quick Reference Manual (2 pages), Getting Started Manual (32 pages), User Manual (48 pages), Getting Started Manual (42 pages), Getting Started Manual (46 pages)

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Far-end problem

it is important to determine where the problem originates. Even though a problem manifests itself on

your system it may be as a result of a problem with the other participants system (far-end). For example

the remote site may be receiving video and audio with no problems at all from your system, but the

local system cannot see any video from the remote site. This may well be related to a problem with

the remote site camera and have nothing to do with the local system.

in situations like these it is worth getting the far end participant to ensure their system is operating

correctly, as well as troubleshooting locally.

Codec – no self-view

if you are not seeing any image from the camera and have confirmed the camera is functioning

(see "Camera" on page 16), make sure the main video source is set correctly and that there is a

signal being received on this input. This can be done using multiple methods.

Open the

Settings

menu. Under

Main Source

Tip

You can check that a signal is being received on each input by selecting Main Source which then

lists all the possible inputs. You can move up and down to each source and press the 1

the remote to display the input statistics for that input. This will show if there is anything connected

and what the resolution and frame rate is.

D15029.01 Troubleshooting Guide TC6.0, April 2013.

check that the Main Camera is selected.

Tap

Settings

icon (top right) then

To check that the input chosen is receiving a video signal choose

Touch panel. Scroll down this page to the Video input section and you will see the various connected

inputs.

From the web interface navigate to

-> MainVideoSource

Default inputs for main video source (camera) are C Series and SX20 =1, EX60 and MX series =2, EX90=3

From the web interface you can also confirm that certain inputs are receiving a signal by navigating to

Configuration -> Peripherals

soft key on

Troubleshooting Guide TC6.0

Main Source Selection

and ensure the Main camera is selected.

Settings -> System information

Configuration -> System Configuration -> Video -> General Settings

on the