Cisco Catalyst 3750-E Series Installation Notes - Page 18

Browse online or download pdf Installation Notes for Network Hardware Cisco Catalyst 3750-E Series. Cisco Catalyst 3750-E Series 20 pages. Switches and power supply modules
Also for Cisco Catalyst 3750-E Series: Getting Started Manual (33 pages), Product Support Bulletin (6 pages), Product Support Bulletin (5 pages), Product Support Bulletin (6 pages), Getting Started Manual (27 pages)

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Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity

definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations.

You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your

business operations are negatively affected by inadequate performance of Cisco products. You and Cisco

will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations

remain functional. You and Cisco will commit resources during normal business hours to restore service

to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or

configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online

and printed sources.

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Installation Notes for Catalyst 3750-E, Catalyst 3560-E Switches and RPS 2300 Power Supply Modules

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obtained at this URL:

http://www.cisco.com/en/US/products/index.html

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