Phone Quick Reference Card
Cisco Small Business
SPA300 Series and SPA500 Series
IP Phone with Cisco Uni ed
Communications UC320W
This guide helps you to get started using your IP
Phone with the Cisco Uni e
d Communications System
UC320W. For details, see the phone
in the Where to Go from Here
section of this guide).
Available features depend on the phone model
N
OTE
and the phone setup at your
site. Some features may
be unavailable on your phone.
• Some functions require pr
essing a phone button,
such as
.
• Some functions require pressing keys on the
keypad, such as
#
.
• For some functions, you can use the softkeys on the
phone screen, such as
Redial
.
• The LED buttons next to the phone screen may
be used as line buttons for a call, or as feature
buttons for special functions (see the
Feature Buttons
section).
Placing a Call
1.
Lift the handset, press
to use the speaker, or
press
to use a headset (not included).
2.
Press a line button
(optional). If you do not
choose a line button, the rst line button is used.
3.
Dial an extension number or an external number.
Dialing an External Number
• Use an outside line (if allowed):
button
any long-distance pre x required by your phone
service. No access code is needed.
• Use a personal extension (if allowed):
access code, such as 9. Enter the phone number,
including any long-distance pre x required by your
phone service. Check with your phone administrator
for details.
Making a Conference Call
• Create a conference call:
party, press
Conf
phone number of the thir d party. When the party
answers, press the button again.
• End the conference for everyone:
press
• Exit the conference while the other parties
continue: Press
SPA301 or SPA501G.
Transferring a Call
• SPA301 and SPA501G:
(SPA501G). Dial the extension or phone
number. Anytime after the call starts ringing, press
the button again.
user guide (links
• Other models:
– Attended Transfer:
Xfer
After speaking to the other party, press
or
– Immediate Transfer with softkey:
Bxfer
phone number.
– One Button Transfer (if available):
has an Auto-Dial or BLF feature button for a user,
you can press this button during a call to
immediately transfer the call to that user. The
Using
transfer is non-consultative.
Holding and Resuming Calls
• SPA301:
held call, press
• Other models:
Hold
line button
Select the line
, and enter the phone number, including
Enter the
During a call with one
FLASH
(SPA301),
(SPA501G)
(other models). Dial the extension or
Hang up, or
End Call
.
Join
. Not available on
Press
FLASH
(SPA301) or
Press
Transfer
or
. Dial the extension or phone number.
again.
Xfer
Press
or
. Dial the extension or
BlindXfer
If your phone
To hold a call, press
FLASH
. To resume a
FLASH
twice.
To hold a call, press
or
. To resume a held call, press the ashing
or
.
Resume
Handling Missed Calls
If you miss a call, an alert appears on the phone
screen, along with two soft keys.
• Return a missed call:
Return) or
Call Rtn
recent missed call. To return the call, press
Dial
.
• View a list of missed calls:
can use the navigation button to choose a call, and
then press
Note: The Call History is available at any time. Press
, and then choose Call History > Missed Calls
view or return missed calls.
, or
Using Your Voicemail Box
• Set up your voicemail:
password, 12345 , followed by
prompts to change your password and record your
greetings.
• Check messages for your primary personal
extension (if enabled):
password, followed by
• Check messages outside the o ce:
extension. When the call goes to voicemail, press
#
for the menu. Enter your password, followed by
#
.
Using a Group Voicemail Box
• Use the Messages button:
the menu . Enter the mailbox number, followed by
#
. When prompted, enter the password (default
12345 ), followed by
Transfer
• Use a feature button (if available):
feature button
and the name of the group or line. Press
the password (default
the mailbox is not yet set up, follow the prompts.)
i C
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, s
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Small Business Support
US: 1-866-606-1866 (Toll Free, 24/7)
Global: www.cisco.com/go/sbsc
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/
or its a liates in the U.S. and other countries. A listing of Cisco's
trademarks can be found at
party trademarks mentioned are the property of their respective
owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1005R)
Copyright © 2011 Cisco Systems,
Press
(Last Call
LCR
to view information for the most
Press
Miss
. You
Dial
.
to
Press
. Enter the default
#
. Follow the
Press
. Enter your
#
.
Call your own
#
Press
. Press
for
#
.
Press the
, which displays the letters
VM
.
Enter
12345 ), followed by
#
. (If
78-19747-01B0
w
w
w
i c .
c s
o
c .
o
www.cisco.com/go/trademarks
. Third
Inc. All rights reserved.
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