Epson 2450 - Perfection Photo Scanner Product Support Bulletin - Page 21

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Print Page

EPSON

Date:

2/16/2002

PSB.2002.02.003

PSB #:

N/A

Reference:

Product(s):

Perfection 640U, 1240, 1640, 1250, 1650 & 2450 series scanners

Copy Utility Workaround for Non-Epson Printers

Subject:

This bulletin was created to provide information on using Smart Panel's Copy Utility with non-Epson

printers in Windows. The following sections describe a workaround that can be used when Copy Utility

has problems working with non-Epson printers.

Description of Issue:

Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents.

Although Copy works with non-Epson printers it does not support all models. Epson periodically releases

updates to support the newer models. However, since new printers are continually being released to

market, the current Copy update may not work with the latest models.

When Copy Utility launches it first initializes the scanner and then the printer. If it does not recognize the

printer, the program will return an error. The error message varies depending on the operating system

and version of Copy. You will most likely encounter one of the error dialogs illustrated below. When you

click OK to close the dialog, the program takes you back to the Smart Panel main user interface.

Workaround:

As a temporary solution, select another Windows default printer (i.e. one that's compatible with Copy)

and then launch Copy. In Copy, change the printer back to the one that you want to use. Click the green

and Copy button to scan and print.

Follow these steps to configure Copy for the workaround.

RODUCT

UPPORT

ULLETIN

Authorization:

Originator: JD

Total Pages: 3