Epson 2580 - Perfection PHOTO Product Support Bulletin - Page 27

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EPSON

Date:

3/21/2001

PSB #:

PSB.2001.11.006R1

Reference:

TE01-301 Rev. A

Product(s):

EPSON Perfection 1250/1650/2450 Series Scanners

Subject:

Scan to E-mail patch for Smart Panel 2.0A that provides compatibility with MS Outlook

2000/XP and Outlook Express 6.0 on Windows 98/Me/2000/XP

This bulletin was created to inform you of a patch that is now available for the Scan to Email utility that is included on

Epson's Smart Panel 2.0A. The patch (v.2.01P01E) fixes an issue that may occur when using Scan to Email with MS

Outlook 2000/XP and Outlook Express v.6.0 on Windows 98/Me/2000/XP. It may cause the Launch/Scan Assistant to

display a warning message that there is no supported E-mail program on this system, or that the scanner is not ready.

Some Windows XP compliant email programs are new versions and may not be supported by the Scan to Email Utility.

Description of Issue:

When trying to use Scan to Email with MS Outlook 2000/XP and Outlook Express version 6.0 you will

be able to invoke a scan but you may see one of the following warning messages. Scan to Email only supports MS

Outlook and Outlook Express 4.5 and 5.0.

Note: Windows XP comes with MS Outlook Express 6.0. Outlook Express 6.0 can also be installed on Windows

98/2000/Me. If you install Internet Explorer 6.0, it includes Outlook Express 6.0 and will automatically install this

component.

When you complete a scan, the Launch Assistant window appears. If there are no compatible e-mail applications, you

won't see any Email Application icons (see figure below).

RODUCT

UPPORT

ULLETIN

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