If you are scanning slides, place the holder on the scanner. Then place the
slides in the holder.
4
Close the scanner cover.
5
Start EPSON Scan and make
sure the correct Document Type
is selected: either Color
Negative Film, B&W Negative
Film, or Positive Film (for slides
and transparencies).
Tip: Make sure your film is dust-free
for the best scan. You can also select
the Dust Removal setting in EPSON
Scan, as shown:
Select Dust
Removal
Questions?
Here's where to look for answers:
On-Screen Reference Guide
Double-click the Scanner Reference Guide icon on your desktop. (If you didn't
install the guide, insert the scanner software CD-ROM in the CD-ROM or DVD
drive. Click the Custom button, select Scanner Reference Guide, then click
Install.)
On-Screen Help for Smart Panel and EPSON Scan
Click the Help button or question mark that appears on the screen when you're
using these programs.
EPSON Technical Support
•
World Wide Web
http://support.epson.com
•
Automated Telephone Services
To use Automated Telephone Services, you must have a touch tone
telephone and call (800) 922-8911. Your EPSON SoundAdvice Express
Code is 70600. Use it to quickly select your scanner in SoundAdvice.
•
To Speak to a Customer Service Representative
Dial (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6
Pacific Time, Monday to Friday. Toll or long distance charges may apply.
Before you call, please have the following information ready:
•
Product name (EPSON Perfection 3170 Photo)
•
Serial number (located on the back of the scanner)
•
Proof of purchase (such as a store receipt) and date of purchase
•
Computer configuration
•
Description of the problem
Software Technical Support
Software
EPSON Scan
EPSON Smart
Panel
Presto! BizCard
ABBYY
FineReader
Sprint
Adobe Photoshop
Elements
* Toll or long distance charges may apply.
Problems?
First, check the ] Start button light on the scanner.
Flashing green
Green
Flashing red
Off
If your problem is listed here, try these suggestions.
The New Hardware Wizard
appears on your screen.
You see a message about
a HI-SPEED USB device
in Windows XP.
You see an error message
when you try to scan, or
the scanner doesn't scan.
SM
You can't scan negatives
or slides.
to 6
,
AM
PM
EPSON is a registered trademark and EPSON Smart Panel is a trademark of SEIKO EPSON CORPORATION.
EPSON Perfection is a registered trademark and SoundAdvice is a service mark of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their
respective owners. EPSON disclaims any and all rights in those marks.
Printed on recycled paper
Copyright © 2003 by Epson America, Inc. 5/03
Printed in USA
Telephone*
Fax
U.S.
(562) 276-4382
Canada
(905) 709-3839
6
to 6
,
AM
PM
Pacific Time,
Monday to Friday
(510) 445-8616
(510) 445-8601
(510) 226-6719
(510) 226-6069
Windows
(206) 675-6358
Macintosh
(206) 675-6258
6
to 5
,
AM
PM
Pacific Time,
Monday to Friday
Warming up or scanning.
Ready to scan.
Make sure the transportation lock is unlocked (see
section 3).
Try restarting your computer and turning the
scanner off and then on again.
If the red light is still flashing, contact your dealer or
EPSON.
Make sure the scanner is connected to your
computer and the power switch is turned on.
Click Cancel and follow the steps in "Install the
Software" on the other side of this sheet.
Disconnect the scanner before installing the
software.
Click the x in the corner of the message to close it.
Your scanner will work correctly, although not at
maximum speed.
Make sure the scanner is connected to your
computer, plugged into a power source, and the
power switch is turned on.
Make sure the transportation lock is unlocked (see
section 3).
Uninstall the following programs: ABBYY
FineReader, EPSON Photo Print, EPSON Scan,
EPSON Smart Panel, and ScanToWeb. In the
Windows Control Panel, use the Add/Remove
Programs utility to uninstall software. Then follow
the instructions on the other side of this sheet to
reinstall your scanner software.
Make sure the film adapter cable is connected to
the scanner (see section 3) and the reflective
document mat is removed.
Try using the Home or Professional Mode. Make
sure the Document Type or Film Type matches
what you're scanning: either Color Negative Film,
B&W Negative Film, or Positive Film (for slides and
transparencies).
Also, make sure the scanner glass is clean and the
film holder is positioned correctly.
Internet and E-mail
support.epson.com
www.newsoftinc.com
www.abbyyusa.com
www.adobe.com/support
CPD-16343
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