Epson 3490 - Perfection Photo Scanner Product Support Bulletin - Page 14

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Print Page

EPSON

Date:

9/20/2002

PSB.2002.04.002B

PSB #:

Reference:

N/A

Perfection 640U, 1240U, 1640SU, 1250, 1650, 2450 series scanners

Product(s):

Subject:

Epson Smart Panel & Security Rights on Windows 2000

This bulletin was created to inform you of an issue with Epson Smart Panel running under

Windows 2000. This issue affects Smart Panel version 1.0.xA (1.01, 1.02, 1.03), bundled with

the Perfection 640U/1240U/1640SU series and version 2.0A, which is included with the

Perfection 1250/1650/2450 series.

Description of the Issue:

When running Windows 2000, if Epson Smart Panel is installed from the scanner software

CD, and is used by members of the Administrator or Power Users Group, the program works

normally. If a member of a restricted group (Users, Backup Operators, Replicator, Guest) logs

on to a computer on which an Administrator or Power User installed Smart Panel, the user will

receive an error when booting up to the desktop. A dialog box with an "OK" button pops up

displaying the following error message:

"There is no Registry data for EPSON SMART PANEL!"

Clicking "OK" in the dialog box does not remove the error message, even if you click OK

repeatedly. The computer is unusable at this point and eventually locks up. To recover, the

user must perform a hard reset and log in as a Power user or Administrator.

If a member of the "Restricted User" group attempts to install the Epson Smart Panel software,

one of two things happens: (1) Windows prevents the user from starting installation or (2) the

installation completes and all users, including Administrators and Power Users will see the

"Registry Data Error" when booting to the desktop.

Reason:

Smart Panel loads "Start" button monitoring during Windows startup. When logged in as a

restricted user, Windows returns an error message as described above because the user has

insufficient rights. Specifications for Smart Panel do not provide sufficient rights for restricted

users to install and use Smart Panel on Windows 2000. Only Administrators, users with

Administrator rights and Power users have sufficient access privileges to install and use Smart

Panel. If a member of a Restricted user group is able to install Epson Smart Panel, the

program will need to be manually removed by an Administrator logged on in "Safe Mode."

Using the "Search" utility in Windows 2000, delete all files for "Epson Smart Panel for

Scanners." A System Administrator will then need to add the "Restricted user" to the Power

Users Group before the user can install and use Smart Panel.

RODUCT

UPPORT

ULLETIN

Page 1 of 1

Originator: TC/JD

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Total Pages: 1