Epson 3490 - Perfection Photo Scanner Product Support Bulletin - Page 9

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Print Page

EPSON

Date:

05/08/2003

2003.05.003

PSB #:

N/A

Reference:

Product(s):

Perfection 610/640/1240U/1640SU/1250/1650/1260/1660/2400/2450, Stylus

CX3200 and Stylus CX5200

Epson TWAIN v. 5.75A for Apple Macintosh OS X 10.2 and Image Capture

Subject:

This bulletin was created to inform you of an issue that can occur when using the Epson TWAIN

driver (v. 5.75A) in Apple's Image Capture utility on a Macintosh computer running OS X v.10.2

to v.10.2.4.

Reason:

After completing a scan with the Epson TWAIN driver, Image Capture may suddenly crash. The

problem appears to be isolated to Image Capture and does NOT occur in Adobe Photoshop 7,

Photoshop Elements 2.0 or other TWAIN-compliant applications.

Note: "Image Capture" and "Preview" are stand-alone application utilities built into OS X.

Steps to Reproduce:

1. Launch Image Capture. Open Preferences, Under "Scanner Preferences" check the box for

"Use TWAIN software whenever possible".

2. Quit Image Capture to save the setting.

3. Re-launch Image Capture.

4. Click Scan.

5. Click Cancel in the Epson TWAIN Full-Auto mode window.

6. Click "Manual Mode" to change to the Epson TWAIN Manual mode user interface window.

7. Without making a selection in the preview window, click the "Scan" button in the TWAIN

window, and wait for the scan to complete.

Note: After acquiring an image, Image Capture automatically opens the "Preview" application to

view the image.

8. Notice that Image Capture crashes after sending the resulting scanned image to the

"Preview" application.

Solution and Workarounds:

Choose from any of the solutions listed below.

1. In the Preferences settings for Image Capture, do NOT check the box for "Use TWAIN

software whenever possible".

2. If using the Epson TWAIN in Manual mode, drag a selection box around the area you

want to scan in the preview window before scanning.

3. Use Adobe Photoshop 7, Photoshop Elements 2.0 or other TWAIN-compliant

applications instead of Image Capture.

4. Upgrade your MAC OS X to 10.2.5 or higher.

RODUCT

UPPORT

ULLETIN

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Originator: TC

Authorization:

Total Pages: 1