Epson 3490 - Perfection Photo Scanner Product Support Bulletin - Page 3

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Print Page

EPSON

Date:

2/2/2004

PSB.2004.02.008

PSB #:

Reference:

TE03-379 Rev. A

Perfection 1670/2400/3170/3200 Series Scanners & Stylus

Product(s):

CX3200/5200/5400/6400/Stylus Photo RX500 All-in-One Products

Subject:

Smart Panel Compatibility on Mac OS 10.3

This bulletin was created to inform you of issues that can occur when using Smart Panel 3.0xA

and 3.10A on Mac OS 10.3 or later. Smart Panel 3.0xA (3.0A/3.00A/3.01A) is bundled with all

scanner products listed above except the Stylus CX6400 and Stylus Photo RX500. These two

products come with Smart Panel 3.10A.

Description of Issue:

Certain tools on the Smart Panel user interface may not work properly. When launching and/or

scanning from certain applets (programs) in Smart Panel, the program may experience

unexpected behavior and/or generate an error message and fail. In some cases the applet

cannot launch. The following functions and applets are affected:

• On the Smart Panel main user interface, the Target Applet (Scan button

assignment) window (lower left) may not function or display.

• On the Smart Panel main user interface, the Active Device (model selection)

window (lower right) may not function or display.

• On the Smart Panel main user interface, the Palette Interface selection tool

(bottom center) may not function or display.

• Reprint Photos—Error during launch: Unexpected error 109

• Scan and Save—you are unable to select a file type in the File Format field in the

Save File Assistant window.

• Copy (Center) utility--Error during launch: This application has unexpectedly quit.

• Copy to Fax (available on All-in-One products)--Error during launch: This

application has unexpectedly quit.

• Edit Text—Epson Scan may hang when scanning from Full Auto Mode.

• View and Create (3.10A)—no known issues

• Scan to Application—Error during launch: Epson Scan cannot be started. Program

may also hang when trying to open a scanned image in the View Images Assistant

window

RODUCT

UPPORT

ULLETIN

Page

1 of 2

Originator: JD

Authorization:

Total Pages: 2

/DS