Epson 3490 - Perfection Photo Scanner Product Support Bulletin - Page 10

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EPSON

04/01/2003

Date:

PSB #:

PSB.2003.04.003

Reference:

N/A

Product(s):

All EPSON Scanners

Windows™ and Macintosh® Operating System requirements for USB 1.1/2.0

Subject:

and IEEE-1394/FireWire® Interface connectivity

This bulletin was created to inform customers of EPSON America's support policy regarding

Windows™ and Macintosh® operating system requirements for USB 1.1/2.0 and IEEE-

1394/FireWire® interface connectivity.

Reason:

Currently, there are many add-in USB 2.0 and IEEE-1394 connection host adapter products on the

market that include drivers for Windows and Macintosh OS that did not originally support specific

interfaces. Epson has released several scanner products with built-in USB 2.0 and/or IEEE-1394

(FireWire) ports. This document provides a guideline on EPSON America's support policy on the

various operating systems and the interface connections they support. EPSON technical support

representatives will only be able to support customers who have Epson products that are configured

in accordance with the operating system requirements outlined here and in the product's

documentation. Epson customers experiencing problems on an Epson product connected to an add-

in USB 2.0 or IEEE-1394 interface that does not meet the minimum system requirements will be

asked to contact the interface product vendor or computer manufacturer for technical support.

This document is not model specific. It does not include other important system requirements

required to determine product compatibility on a user's computer. To determine product support

compatibility, please refer to the specific scanner's minimum system requirements found on the

outside of the product box, or visit Epson's web site at www.epson.com.

The guidelines below were compiled from Microsoft's and Apple's Support websites and their

published system requirements for supported interface connectivity. For more information on

Windows and Macintosh Interface support please refer to Microsoft's online Knowledge base at

www.microsoft.com

interface products please refer to the vendor's documentation or product support web site.

Windows

USB 1.1: Full version Microsoft Windows 98/98 Second Edition, Windows Me, Windows 2000 or

Windows XP or Upgrade from a full version of Windows 98/98SE, Me, 2000

IEEE-1394 (FireWire): Full versions of Windows Me/2000/XP, or upgrade from a full version of

Windows 98/98SE. Host computer must have an OHCI compliant IEEE-1394-1995 card or port

installed.

USB 2.0 Hi-Speed: Full versions of Windows XP or upgrade from a full version of Windows 98/98SE,

Me, 2000. Host computer must have an EHCI compliant USB 2.0 Hi-Speed card or port installed.

RODUCT

UPPORT

or Apple's web site at www.apple.com. For information on add-in 3

ULLETIN

Page 1 of 2

Originator: TC

Authorization:

Total Pages: 2

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