Epson 3590 - Perfection Photo Product Support Bulletin - Page 14

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EPSON

Date:

05/01/2003

PSB #

PSB.2003.05.004

TE02-629 Rev.A

Reference:

Perfection 1260/1660 Photo/2400 Photo/3200 Photo/Stylus CX3200/5200

Product(s):

Series

Smart Panel Installation on Windows XP with Service Pack 1

Subject:

This bulletin was created to inform you of an issue that can occur when installing Smart Panel 2.5A

or 2.6A on a computer running Windows XP (Home or Professional) with Service Pack 1 and the

Critical Updates. ESP 2.5A is bundled with the Perfection 1260/1660 and 2400 series scanners.

ESP 2.6A is bundled with the Perfection 3200 series and Stylus CX3200/5200 all-in-one products

Description:

If Service Pack 1 and the Critical Updates are already installed on your PC, once you begin the

Smart Panel installation, the installer for each applet will return an error. Refer to the examples in

red.

Launch Scan to PIM installer error -2147024891, can't install scan to PIM file

Launch Scan to Web installer error -2147024891, can't install scan to Web file

Launch Scan to Photo Print installer error -2147024891, can't install Photo Print file

Launch Scan to PIM installer error -2147024891, can't install scan to PIM file

During the installation the applet installer may also return additional error messages. See examples in red.

cannot launch d:\installers\epweb\american\setup.inx

cannot launch d:\installers\ecopy\american\disk1\setup.inx.

Solution:

1) Navigate to Add/Remove Programs in Control Panel. Remove Smart Panel and all of the following listed

applications:

a. Epson Twain 5

b. Scan to Web

c. PhotoPrint

d. Epson Copy utility

e. Arcsoft PhotoImpression

Note:

If any of the programs cannot be removed properly, then skip to the next step.

2) Find and remove all Smart Panel and Twain related files or folders. They are located in the following

folders:

a. epfb5 (default folder) located in C:\Windows\twain_32

b. epson (default folder) located in C:\Program Files\

Note

: Open the Epson folder and remove only these folders: Convert, Copy Utility, Photo Print, ScanTo

Web and Smart Panel.

RODUCT

UPPORT

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ULLETIN

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Originator: JD

Authorization:

Total Pages: 2