Epson 4490 - Perfection Photo Product Support Bulletin - Page 20

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Print Page

EPSON

Date:

9/6/2002

PSB.2002.02.003R1

PSB #:

N/A

Reference:

Product(s):

Perfection 640U, 1240, 1640, 1250, 1650, 2450, 1260, 1660, 2400 series

scanners

Copy Utility Workaround for Non-Epson Printers

Subject:

This bulletin was created to provide information on using Smart Panel's Copy Utility with non-Epson

printers in Windows. The following sections describe a workaround that can be used when Copy Utility

has problems working with non-Epson printers.

Description of Issue:

Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents.

Although Copy works with non-Epson printers it does not support all models. Epson periodically releases

updates to support the newer models. However, since new printers are continually being released to

market, the current Copy update may not work with the latest models.

When Copy Utility launches, it first initializes the scanner and printer. If it does not recognize the printer,

the program will normally return an error. The error message may vary depending on the operating

system and version of Copy. In some cases, the program won't generate an error dialog; instead, it will

launch and then quickly shut down. If you get the error dialog, it will typically look like one of those listed

below. When you click OK to close the dialog, the program takes you back to the Smart Panel main user

interface.

RODUCT

UPPORT

ULLETIN

Authorization:

Originator: JD

Total Pages: 3