Cisco AS5300 - Universal Access Server Quick Start Manual - Page 23
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Also for Cisco AS5300 - Universal Access Server: Appendix (10 pages), Configuration Manual (46 pages), Manual (21 pages)
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Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To
obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
• P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly.
No workaround is available.
• P2—Your production network is severely degraded, affecting significant aspects of your business operations. No
workaround is available.
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