Cisco ASR 5000 Installation Manual - Page 32

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Cisco ASR 5000 Installation Manual
Troubleshooting

Configuring and Using the Support Data Collector

For additional information about the show support details command, see the Exec Mode show Commands
(Q-S) chapter in the Command Line Interface Reference.
Configuring and Using the Support Data Collector
The task of collecting the support data is performed by a background CLI task called the record collector. The
administrator configures the Support Data Collector (SDC) via the CLI with the commands to be executed
on a periodic basis. The record collector always runs in the background and checks if there are records to be
collected.
When it is time to collect support data, the scheduler executes the configured sequence of CLI commands and
stores the results in a gunzipped (.gz) file on the hard-disk. This file is called an SDR (Support Data Record),
and represents a snapshot of the overall state of the system at that time.
Technical Assistance Center (TAC) personnel and local administrators can review the SDRs on-line or by
transferring them off the system. They may also wish to investigate the collector state information.
Refer to the Support Data Collector chapter for a complete description of SDC functionality.
ASR 5000 System Administration Guide, StarOS Release 21.2
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