Cisco ISDN GW 3241 User Manual - Page 13

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Troubleshooting and technical support information

Refer to this section if you are experiencing difficulties with the ISDN GW 3241.

Calls fail to complete

If outgoing calls fail to complete, check that you have configured the ISDN GW 3241
and all other equipment correctly, paying particular attention to the number you are
trying to call. Remember that endpoints may be busy when you call them.

Using the event log to help solve a problem

You can use the event log to produce debugging information to assist technical
support in solving any problems. Event logging capture filter topics are set by default
to
Errors, warnings and information
without the guidance of technical support.

Getting more help

If you experience any problems when configuring or using the ISDN GW 3241,
consult the online help available from the user interface.
If you cannot find the answer you need, check the web site at
www.cisco.com/cisco/web/support/index.html
Make sure that you are running the most up-to-date software.
Get help from the Cisco Technical Support team.
Make sure you have the following information ready before raising a case:
Identifying information for your product, such as model number, firmware
version, and software version (where applicable).
Your contact email address or telephone number.
A full description of the problem.
Troubleshooting and technical support information
. Do not change the capture filter topic level
where you will be able to:
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