Epson Perfection GT-30000 Product Support Bulletin - Page 3

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Epson Perfection GT-30000 Product Support Bulletin
EPSON
Date:
6/18/2004
PSB.2004.07.002
PSB #:
N/A
Reference:
Product(s):
Perfection 1670 and 3170 Series Scanners
Scanner communication error in Mac OS X version 10.3.x with Classic mode
Subject:
running.
This bulletin was created to inform you of a potential scanner communication issue that can
occur in Mac OS X version 10.3.X with Classic mode running.
Description of issue:
A customer has an Epson Perfection 1670 or 3170 connected to a computer running Mac OS X
version 10.3.x. The customer also has an older scanning application that only runs in Classic.
When Classic is running and the customer tries to use the scanner, a communication error
occurs and the following dialog box appears:
Solution:
Per Epson Scan driver specification, the scanner should not be used when Classic is running.
The only workaround is to stop or turn off Classic before scanning. The table below shows a
Classic compatibility list for the Epson Perfection 1670 and 3170 series scanners.
Scanner Model
Perfection 1670
Perfection 3170
P
S
RODUCT
UPPORT
Epson Scan
Version
1.24A/1.28A
1.24A/1.28A
B
ULLETIN
MAC OS X 10.2.8
With Classic
Running
OK
OK
Page
1 of 1
PSB.2004.07.002
Originator: TC
Authorization:
Total Pages: 1
MAC OS X 10.3.x
With Classic
Running
Fails
Fails