Epson GQ-3500 Product Support Bulletin - Page 13

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Epson GQ-3500 Product Support Bulletin
Whenever a paper jam occurs you must remove the processing tray (which includes
the Developer Unit and the Drum Unit). Do not remove the jammed paper by pulling
the paper to the right (toward the paper supply tray) as this could break the Transfer
Charger wire.
The proper method of removing a paper jam is to first insure that the paper is not
wrapped around the Transfer Charger wire. If it is, carefully pull the paper away from
the wire area as shown below.
Pull 1st
Once the paper is clear of the wire, the paper can then be pulled to the right and out
of the printer. Replace the processing tray and close the printer cover.
Breakage of the Transfer Charger wire will cause a change in the print quality. The
toner will not be completely transferred to the paper and the print will be light or
inconsistent in darkness.
If the Transfer Charger wire is broken, the Transfer Unit must be replaced. The part
number is HGMBK-04601.
PSB No: P-0074
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