TomTom GO PROFESSIONAL Troubleshooting Manual - Page 13
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7. When you see the message on your navigation device that the installation has completed,
disconnect your navigation device from your computer.
You can now use your navigation device with the installed map.
Note: If you have installed a map of a new region, you have to switch maps on your
navigation device to use that map
Navigation device not connecting to computer (MyDrive
Connect)
If your computer doesn't detect your navigation device while it is connected, we advise you to
check if the USB cable is connected properly.
You should plug the USB cable directly into a USB port on the computer and not into a
USB hub or USB port on a keyboard or monitor.
Use only the USB cable supplied with the device. Other USB cables may not work.
Some devices come with a car mount that can also be used to charge the device using the
computer.
Note: You cannot use the car mount when installing updates on your navigation device, because
the car mount will not be recognised by the computer. You must connect the USB cable directly
to the device.
Important: Make sure you have the latest version of MyDrive Connect installed on your
computer.
Didn't solve the issue?
If the device is still not recognised, the software, or driver, required to detect the device may not
be installed correctly.
By default, the computer will automatically download and install the driver when the navigation
device is connected. However, this feature may have been disabled by a computer setting or by
your company's security policy.
Watch video
For detailed steps to resolve this issue, select your operating system below.
Windows
Mac OS X
When Windows Device Manager fails to assign the driver automatically, you can install it by
following the steps below.