Motorola EASE34-4 User Manual - Page 30

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Troubleshooting for Wi-Fi ® Internet Viewing

Category

Description / Error

Account

I am unable to login

even after registra- tion.

Account

I receive an error

message saying: "Email

ID is not registered".

Account

What do I do if I

forgot

word?

Account

I am unable to receive

a new password

although I have used

the "Forgot password"

option.

Connectivi- ty

I get a message: We

Issues

are having problems

access- ing your

camera. This could be

due to lack of internet

connection. Please

wait and try again

later.

Problem

pass-

Solution

Please check your user name and

password.

Please ensure that you have registered

with us. Tap Create Account to create

an account.

Click on the "Forgot Password" link on

https://app.hubblecon- nected.com/

#lostpassword OR on your Android™ or

iOS appli- cation. An email will be sent

to your registered email address.

The e-mail might have been sent

to your Junk Mail Fold- er. Please

check your Junk Mail Folder.

There might be a delay in getting

your e-mail. Please wait a few

minutes and refresh your email

account.

Please try again in a few

minutes.This could be be- cause of

any issue with your internet

connection.

If the problem remains, please

restart your Camera to check if

this fixes the problem.

Please restart your Wireless

Router.

Help