Motorola EASE44CONNECT User Manual - Page 30

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Troubleshooting for Wi-Fi ® Internet Viewing

Category

Description / Error

Account

I am unable to login

even after registra-

tion.

Account

I receive an error

message saying:

"Email ID is not

registered".

Account

What do I do if I

forgot my pass-

word?

Account

I am unable to

receive a new

password although

I have used the

"Forgot password"

option.

Connectivi-

I get a message:

ty Issues

We are having

problems access-

ing your camera.

This could be due

to lack of internet

connection. Please

wait and try again

later.

Problem

Solution

Please check your user name

and password.

Please ensure that you have

registered with us. Tap Create

Account to create an account.

Click on the "Forgot Password"

link on https://app.hubblecon-

nected.com/ #lostpassword OR

on your Android™ or iOS appli-

cation. An email will be sent to

your registered email address.

The e-mail might have been

sent to your Junk Mail Fold-

er. Please check your Junk

Mail Folder.

2. There might be a delay in

getting your e-mail. Please

wait a few minutes and

refresh your email account.

Please try again in a few

minutes.This could be be-

cause of any issue with your

internet connection.

2. If the problem remains,

please restart your Camera

to check if this fixes the

problem.

3. Please restart your Wireless

Router.

Help