Motorola Verizon moto g6 Faq Sheet - Page 2

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6. Enter your Screen Lock

7. Select Erase Everything to begin the reset.

Tip: After power up we recommend you do NOT enter a Gmail account. This will ensure

applications are not automatically downloaded. (Note: You will be able to enter your Gmail

account later and reinstall your applications).

Some devices require a Gmail account - In this case, be sure to set the phone up as a NEW

DEVICE rather than restoring from a backup. Set up as Fresh!

External Reset

If you are unable to access the phone's menu to perform the standard reset you can attempt an

external factory reset.

Warning: Before proceeding with an External Reset ensure you know your Gmail address and

password. If you don't know the Gmail address and password, visit

help?".

Once you have reset the password, power up the locked phone in an area with Wi-Fi or data

service, and enter the new password.

Notes:



When using this feature; everything is deleted from the device.



Reset will require a minimum battery level of 25%. If you are unable to perform a reset,

please charge for 20-30 minutes and try reset again.

1. With the phone powered off, press and hold the Volume Down button and the Power button

at the same time until the device turns on.

2. Press the Volume Down button until the flag says RECOVERY MODE.

3. Press the Power button to restart into Recovery mode.

4. You'll see an image of an Android robot with a red triangle.

5. While holding down the Power button, press the Volume Up button.

6. Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to

select it.

7. Scroll down to "Yes - erase all user data" and press the Power button to select it.

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