Motorola SM56 Quick Start User Manual - Page 11
Browse online or download pdf Quick Start User Manual for Modem Motorola SM56. Motorola SM56 13 pages. Software modem
Also for Motorola SM56: Quick Start User Manual (22 pages), Quick Start User Manual (48 pages), At Commands Reference Manual (42 pages)
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10
Contact Information
If you have a problem with the SM56 modem, ensure that the problem and its solution are not
shown in the Troubleshooting section. If you cannot resolve it through this list first contact your
direct SM56 modem or PC supplier.
Modem related information should include as much detail as possible to allow support teams to
qualify and reproduce (if necessary) the problems, including:
Information about your modem:
SM56 modem driver version number (find this by recording the modem's response to the ATI3
command)
Information about your setup:
The telephone number you are calling from.
The telephone number you are calling to.
If performing a lab test, a detailed description of the equipment used.
The remote modem information.
Direct external analog telephone line or through a PBX -- use direct analog lines where
possible.
Information about the problem:
The actions and steps that you performed.
A description of what you saw; be specific.
A description of what you expected to see.
If possible, a description of what you saw using other modems under the same conditions.
Appendix A: SM56 Main Features
Drivers available for Windows 98, Windows Millennium, Windows 2000 and Windows XP
Full Windows Plug and Play support.
Powerful modem installation, un-installation, and upgrade engines.
Data and fax mode operation.
The V.90/V.92 56K standard and K56flex, for maximum ISP interoperability.
The V.80 interface to H.234-compliant Video Phone applications.
The V.34, V.32bis, V.32, V.23, V.22bis, V.22, V.21, Bell 212A, and Bell 103 modulation
standards
Fax Class 1 error-correction mode.
V.17, V.21, V.29, V.27ter Group III Fax modes
V.42, LAP-M, and MNP 2-4 error-correction protocols
V.42bis and MNP 5 data-compression protocols
DTE rates from 300 bps to 115.2 Kbps
Supports distinctive ring on all models except Data/Fax only modems
Supports US Caller ID on all models except Data/Fax only modems.
Supports Telephone Answering Machine (TAM) on all models except Data/Fax only modems.