Motorola SURFboard SB4100 User Manual - Page 24

Browse online or download pdf User Manual for Modem Motorola SURFboard SB4100. Motorola SURFboard SB4100 29 pages. Motorola surfboard sb4100 modems: quick start
Also for Motorola SURFboard SB4100: Reference Manual (2 pages), Datasheet (2 pages), Quick Reference (2 pages), User Manual (26 pages)

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The Problem

Green POWER light is off

Cannot receive or send data

Introduction Before You Begin Installation Operation Basic Configuration

This information is to help you quickly solve a problem. Before calling your service provider, try

pressing the reset button on the rear panel. Resetting the SB4100 may take 5 to 30 minutes. Your

service provider will need to know the status of the front-panel lights.

Possible Solution

•

Check that the electrical outlet is working.

•

Check that the power cord is properly plugged into the wall outlet and the rear panel

of the SB4100.

•

Press the Standby button to reconnect Internet service.

•

Press the reset button.

•

Call your service provider.

•

Check the lights on the front panel. Note the first light from top to bottom that is off.

This light indicates where the error occurred. If the first light that is off is:

Receive During normal operation, the receive channel is lost. During startup,

the receive channel is not acquired.

Send

During normal operation, the send channel is lost. During startup,

the send channel is not acquired.

Online

During normal operations, the IP registration is lost. During startup,

the IP registration was not successful.

Power

Modem may be in standby mode, press Standby button.

Troubleshooting