Epson 836XL - Expression - Flatbed Scanner Product Support Bulletin

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Print Page

EPSON

Date:

April 2, 2007

PSB #:

PSB.2007.04.001

Reference:

TI 06-0491 Rev.B

Product(s):

Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection

3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/

1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-

2500/15000/30000 series scanners

Subject:

Scanning Application Force Quits on Mac OS 10.4

This bulletin was created to inform you of an error that may occur when opening a TWAIN-

compliant scanning application on a Macintosh computer running OS 10.4.

Description of Problem:

When launching a Twain-compliant scanning application after deleting your Epson Scan driver

with an Epson Scan uninstaller not compatible with your scanner model, the application will

force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a

Perfection 3490 driver will cause your scanning application to suddenly close during start-up.

This issue affects the following TWAIN-compliant applications:

EPSON Creativity Suite

Copy Utility

Photo Impression

Photoshop Elements

Photoshop

Photoshop CS2

This issue can also occur under the following conditions:

1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can

2) Upgrading your scanner and using the Epson Scan driver from the new scanner to

delete the driver from the older scanner, and then installing the new driver

Operating Systems Effected:

Mac OS 10.4 to 10.4.9

Affected Epson Scan Driver Versions:

2.70A or later

Product Support Bulletin

When pressing the Scan button, the Scan

Assistant force quits

Force quits during start-up

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PSB.2007.04.001

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