Dimplex 6910000100 Service Manual - Page 17

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Troubleshooting Guide

PROBLEM

General

Circuit breaker trips or fuse blows

when unit is turned on

Lights dim in room while the unit

is on

Appearance

Fireplace does not turn on with the

capacitive controls

Fireplace does not turn on with the

remote control

Flame is frozen

Flame is not visible

Flame Shudder

Media bed does not light up

Media bed lighting comes on by

itself

CAUSE

Short in unit wiring.

Improper circuit current rating

Unit is drawing close to circuit current

rating

Improper operation

No incoming voltage from the electrical

wall socket

Loose wiring

Defective capacitive control assembly

Defective main control board

Improper operation

The batteries in the remote control are

dead.

Defective remote control

Defective capacitive control assembly

Defective main control board

Loose wiring

Defective flicker motor

Defective main control board

Loose wiring

Flame LED light assembly is not working

Defective relay board (LED power dis-

tributor) - XLF74 & XLF100 only

Defective power supply

Defective main control board

Defective flicker motor

Media bed is turned off

Loose wiring

Defective media LED lights

Defective main control board

SOLUTION

Trace wiring in unit.

Additional appliances may exceed the current rating

of the circuit breaker or fuse. Plug unit into another

outlet or install unit on a dedicated 15 amp circuit.

Move the unit to another outlet or install unit on a

dedicated 15 amp circuit

Refer to operation section

Check fuse/breaker Panel

Check wiring connections

Replace the capacitive control assembly