Philips 7000 series Manual - Page 29

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Philips 7000 series Manual
32
English

Troubleshooting

Shaver
Problem
I cannot
connect the
shaver.
- CC12 Philips Quick Clean Pod Cartridge 2-pack
- CC13 Philips Quick Clean Pod Cartridge 3-pack
- CC16 Philips Quick Clean Pod Cartridge 6-pack
Note: The availability of the accessories may differ
by country.
This chapter summarizes the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit www.philips.com/support
for a list of frequently asked questions or contact
the Consumer Care Center in your country.
Possible cause
You have not
downloaded the
app.
Your shaver and
smartphone are
not paired yet.
The first pairing
attempt failed.
Your smartphone
cannot find your
shaver.
Solution
Download the app.
Pair your shaver and
smartphone following the
instructions in the app.
Unpair your shaver and
smartphone (see 'Unpair the
shaver and smartphone') and
try pairing them again (see
'Pair the shaver and
smartphone').
Make sure your smartphone is
equipped with Bluetooth 4.1
or higher.
Make sure Bluetooth is
activated on your shaver and
smartphone.