Toshiba HD-A30KC Owner's Manual - Page 36

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Before calling service personnel

Before accessing, try updating this player's ﬁ rmware. For details on how to update, see "Update (Firmware

update)" (

page 35).

If you experience any of the following difﬁ culties while using this unit, check the list below before consulting your

nearest Toshiba dealer.

Symptom

No power.

No picture.

No sound.

The disc does not play.

Playback picture has noise.

Playback picture does not

move smoothly.

The remote control does not

work.

HDMI Control (CEC function)

does not work.

Screen freezes and no buttons

work.

After powering on, "Clock Set"

menu appears.

Remedy

• Is the power plug disconnected? Check the power connection.

• Is the cable for connecting the player and TV disconnected or not connected properly?

Check the connections.

• Switch the input of the connected TV to the signal from the player.

• Are both the HDMI OUTPUT jack and the COMPONENT VIDEO OUTPUT jacks

connected simultaneously? Select either connection and make the appropriate setting.

• In case the menu of "Resolution Setting" disappears, make composite video (yellow)

connection to restore it, then select the resolution which is compatible with the connected

TV.

• Is the audio cable disconnected?

• Is the volume of the device turned down to the minimum level? Check the volume.

• Switch the audio input of the device connected by the audio cable to the input from the

player.

• Set "Digital Out SPDIF" or "Digital Out HDMI" properly in accordance with the connected

device and connection procedure.

• Change the output resolution so that sound can be heard.

• If using the optical digital output for a Dolby Digital Plus, Dolby TrueHD, DTS-HD or DTS

soundtrack, be sure your AV receiver or processor is set to use the input connected to

your player and is set to decode a DTS bitstream. If your AV receiver or processor does

not support DTS, select PCM output on the player.

• Make sure the disc type can be played with the player.

• Is the disc dirty or scratched? Check or clean the disc.

• If the disc is a DVD-RW or DVD-R disc, ﬁ nalize the disc before attempting to play it with

the player.

• If the disc includes parent lock support, playback is restricted while the parent lock of the

player is set. Cancel Parental Lock or change the restriction level.

• If video from the player is watched via a video recorder or on a TV with a built-in video

recorder, the copy guard may prevent images from being displayed properly. Be sure to

connect the player directly to the TV.

• "Resolution Setting" > "up to 1080p/24Hz" is selected. Change the setting.

• Are the batteries of the remote control dead? Replace the batteries.

• Make sure the remote control is within range and pointed in the correct direction.

• Make sure the HDMI cable is ﬁ rmly connected, then turn on both the TV and the player

again.

• Pressing ON/STANDBY button on the player for approximately ten seconds forces the

player to turn off. Turn the player off and then on again.

• The power supply to the player may have been disconnected. Reset the clock.

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