3Com AirConnect Quick Start Manual - Page 10

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2000 W

EAR

ARRANTY

In addition to the Hardware Warranty and Software Warranty stated above, 3Com warrants that each

product sold or licensed to Customer on and after January 1, 1998 that is date sensitive will continue

performing properly with regard to such date data on and after January 1, 2000, provided that all

other products used by Customer in connection or combination with the 3Com product, including

hardware, software, and firmware, accurately exchange date data with the 3Com product, with the

exception of those products identified at 3Com's Web site,

http://www.3com.com/products/yr2000.html, as not meeting this standard. If it appears that any

product that is stated to meet this standard does not perform properly with regard to such date data

on and after January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety

(90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option

and expense, provide a software update which would effect the proper performance of such product,

repair such product, deliver to Customer an equivalent product to replace such product, or if none of

the foregoing is feasible, refund to Customer the purchase price paid for such product.

Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90)

days after purchase or until April 1, 2000, whichever is later.

BTAINING

ARRANTY

ERVICE

Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center

within the applicable warranty period to obtain warranty service authorization. Dated proof of

purchase from 3Com or its authorized reseller may be required. Products returned to 3Com's

Corporate Service Center must be pre-authorized by 3Com with a User Service Order (USO) number (or

a Return Material Authorization (RMA) number or a Service Repair Order (SRO) number, whichever was

issued) marked on the outside of the package, and sent prepaid and packaged appropriately for safe

shipment, and it is recommended that they be insured or sent by a method that provides for tracking

of the package. Responsibility for loss or damage does not transfer to 3Com until the returned item is

received by 3Com. The repaired or replaced item will be shipped to Customer, at 3Com's expense, not

later than thirty (30) days after 3Com receives the defective product, and 3Com will retain risk of loss

or damage until the item is delivered to Customer.

3Com shall not be responsible for any software, firmware, information, or memory data of Customer

contained in, stored on, or integrated with any products returned to 3Com for repair, whether under

warranty or not.

Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in

materials or workmanship within the first forty-eight (48) hours of installation but no later than thirty

(30) days after the date of purchase, and this is verified by 3Com, it will be considered dead- or

defective-on-arrival (DOA) and a replacement shall be provided by advance replacement, but only if

Customer provides a purchase order number, credit card number, or other method of payment

acceptable to 3Com, to be used if 3Com needs to charge Customer for the replacement, as explained

below. The replacement product will normally be shipped not later than three (3) business days after

3Com's verification of the DOA product, but may be delayed due to export or import procedures. The

shipment of advance replacement products is subject to local legal requirements and may not be

available in all locations. When an advance replacement is provided and Customer fails to return the

original product to 3Com within fifteen (15) days after shipment of the replacement, 3Com will charge

Customer for the replacement product, at list price.

INCLUDED SERVICES: Telephone Support, with coverage for basic troubleshooting only, will be

provided for ninety (90) days from the date of purchase, on a commercially reasonable efforts basis.

Telephone support is available from 3Com only if Customer purchased this product directly from

3Com, or if Customer's reseller is unable to provide telephone support. Please refer to the Technical

Support appendix in the User Guide for telephone numbers.

ARRANTIES

XCLUSIVE

IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR

BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE

PRICE PAID, AT 3COM'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING

WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,

OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR

OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR

A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND