CRU Dataport RTX430-3QR User Manual - Page 8
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Also for CRU Dataport RTX430-3QR: Quick Start Manual (2 pages)
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• Sabotage by a disgruntled employee or acquaintance
• Theft of your RTX enclosure
• Natural disasters such as fire, flooding, etc.
Considering these possibilities, any single copy of your important
data must always be considered at risk. That's why backing up is so
important. Follow the 3-2-1 backup rule. Data should exist in three dif-
ferent places on two different storage media and at least one of those
copies should be maintained offsite.
Without an effective backup strategy, recovering data may be impossible,
or the cost of data recovery may be quite expensive. The CRU warranty
does not cover costs associated with data loss (nor do the warranties of
other hard drive manufacturers).
Plan accordingly and backup data to minimize downtime!
10 FAQ
Q: Why won't my RTX430-3QR mount?
A: First, ensure that you have properly connected the unit to power,
powered the unit on, and have connected it to your host computer
via USB 2 or 3, eSATA, or FireWire800. Then make sure you have a
properly configured and formatted RAID. See Section 6 for instruc-
tions on how to configure a RAID, and Section 8 for instructions on
how to format the RAID in Windows or Mac operating systems.
If you still have trouble and you are connected via USB, double
check to make sure that the USB Mode Switch on the rear of
the RTX enclosure is set to the correct interface that your computer
supports and that you are using the correct type of USB cable. Even
though USB 3.0 interfaces on your computer will support USB 2.0
Mode, USB 2.0 interfaces on your computer cannot support USB
3.0 Mode.
If you are connected via eSATA, make sure you have eSATA drivers
properly installed in your operating system. For any further issues,
please contact Technical Support (See Section 10.8).
Q: I've attached my RTX430-3QR and can see the volume, but it
shows up twice. Which one is real?
A: I f you are seeing your RTX volume mounted twice, chances are
the unit is connected to your computer using both the eSATA and
FireWire connections. When this is the case, the OS may attempt
to mount the RTX enclosure twice resulting in two volumes appear-
ing. Simply unmount the volumes, turn off the RTX enclosure, and
unplug one of the connections to resolve the problem.
Q: Why won't the computer let me eject or unmount my drive?
A: I f the drive is connected via eSATA, it cannot be ejected in
Windows the way FireWire drives can. However, the third party
freeware utility called Hotswap can provide a similar function.
This is available here:
http://mt-naka.com/hotswap/index_enu.htm
If you are not connected via eSATA, this is not a defect or issue
caused by the RTX enclosure, but may instead be a software ap-
plication running in the background with an active link to the drive.
Sometimes you may see a message such as "The disk is in use
and could not be ejected. Try quitting applications and try again."
Invoke the Force Quit feature in OS X to see what software may be
running by pressing COMMAND-OPTION-ESC. For Windows, the
equivalent command is CTRL-SHIFT-ESC.
Q: What is an acceptable temperature for my hard drives and
the RTX enclosure?
A: Your hard drives can run between 86-104° Fahrenheit (30-40° Cel-
sius) without any risk of overheating. The RTX enclosure should trig-
ger the fans to operate when the enclosure reaches 96.8° F (36° C).
Contacting Technical Support
Still need help? Please contact our Technical Support team through
CRU-DataPort.com
or call us toll free at (800) 260-9800, or (360) 816-
1800.
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