Ariesys AMK504 User's Reference Manual - Page 10

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Troubleshooting

1.
Ensure that all cables are well seated. Label all of cables with the number for each
respective computer to avoid confusion.
2.
The recommended DP cable distance is 3 meters maximum without ghosting and
degradation. Normally, the cable length is based on driver capacity of your VGA card.
If you need longer VGA cable, please use VGA extender to accomplish your
applications.
3.
The recommended USB cable distance is 3 meters maximum. Normally, the cable
length is based on driver capacity of your motherboard USB port. If you need longer
USB cable, please use USB extender to accomplish your applications.
4.
The Power Jack polarity is center positive and the power adapter need be DC12V, 1A .
5.
Don't press any keys on the keyboard while the selected computer is booting up.
Otherwise, it might cause the keyboard error or keyboard is not detected at PC side.
6.
The computer boot up fine, but keyboard doesn't work
Make sure the keyboard works when directly plugged into the computer.
Try a different keyboard.
7.
The Mouse is not detected during PC boot up.
Make sure the mouse works when directly plugged into the computer.
Make sure the mouse is a true USB mouse. A combo mouse will work just as long as
it is set for USB mode with the correct adapter. Try a different mouse.
Avoiding moving the mouse or pressing the mouse buttons when switching ports.
Avoiding switching ports during shutting down the PC process.
When you switch one PC port to another PC port, the best scan time setting need to
be set to 5 sec. or more. Normally, the DP monitor change one resolution mode to
another will take 3~5 seconds. So, the scan time is not recommended to below 5
seconds.
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