Whirlpool 3DWTW4840 Use And Care Manual - Page 11

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TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call.

If you experience

Possible Causes

Solution

Check the following for

Feet may not be in contact with the

Front and rear feet must be in firm contact with floor, and

proper installation or

floor and locked,

washer must be level to operate properly. Jam nuts must be

see "Using Your

tight against the bottom of the cabinet.

Washer" section.

Washer may not be level.

Load could be unbalanced.

Check floor for flexing or sagging. If flooring is uneven, a 3/4"

(19 mm) piece of plywood under your washer will reduce sound.

See "Level the Washer" in Installation Instructions.

Load dry items in loose heaps evenly around basket wall.

Adding wet items to washer or adding more water to basket

could unbalance washer.

Wash smaller loads to reduce imbalance.

Do not tightly pack. Avoid washing single items.

Use Normal Regular cycle and Super or Large load size for

oversized, non-absorbent

items such as small comforters or

poly-filled jackets.

See "Cycle Guide" and "Using Your Washer" in this Use and

Care Guide.

Clicking or metallic

Objects caught in washer drain

Empty pockets before washing. Loose items such as coins

noises

system,

could fall between basket and tub or may block pump.

It may be necessary to call for service to remove items.

Gurgling or humming

Washer may be draining water.

Fill light is on.

Humming

It is normal to hear metal items on clothing such as metal snaps,

buckles, or zippers touch against the basket.

It is normal to hear the pump making a continuous humming

sound with periodic gurgling or surging as final amounts of

water are removed during the Drain & Spin cycles.

You may hear the hum of the sensing spins after you have

started the washer. This is normal.

Check the following for

Washer not level.

Water may splash off basket if washer is not level. Check that

proper installation:

load is not unbalanced

or tightly packed.

Fill hoses not attached tightly.

Tighten fill-hose connection.

Fill hose washers.

Drain hose connection.

Check household plumbing for leaks

or clogged sink or drain.

Make sure all four fill hose flat washers are properly seated.

Pull drain hose from washer cabinet and properly secure it to

drainpipe or laundry tub.

Do not place tape over drain opening.

Water can back up out of a clogged sink or drainpipe. Check

all household plumbing for leaks (laundry tubs, drain pipe,

water pipes, and faucets.)

Washer not loaded as

Improper loading can cause basket to be out of alignment

recommended,

and cause water to splash off tub. See "Using Your Washer"

for loading instructions.

Washer won't run

or fill, washer stops

working or wash light

remains on (indicating

that the washer was

unable to fill

_,appropriately)

Check for proper water supply.

Both hoses must be attached and have water flowing to

inlet valve.

Both hot and cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water flow.