Whirlpool 6AWTW5550XW1 Use And Care Manual - Page 14

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TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

If you experience

Vibration or Off-Balance

Check the following for

proper installation or see

"Using Your Washer"

section.

Noises

Clicking or metallic

noises

Gurgling or humming

Water Leaks

Check the following for

proper installation:

Washer not performing as expected

Not enough water

in washer

Possible Causes

Feet may not be in contact with the

floor and locked.

Washer may not be level.

Load could be unbalanced.

Objects caught in washer drain

system.

Washer may be

draining water.

Washer not level.

Fill hoses not attached tightly.

Fill hose washers.

Drain hose connection.

Check household plumbing for leaks

or clogged sink or drain.

Washer not loaded properly.

Load not completely covered

in water.

Front and rear feet must be in firm contact with floor, and washer

must be level to operate properly. Jam nuts must be tight

against the bottom of the cabinet.

Check floor for flexing or sagging. If flooring is uneven, a 19 mm

(3/4") piece of plywood under your washer will reduce sound.

See "Level the Washer" in Installation Instructions.

Load dry items in loose heaps evenly around basket wall.

Adding wet items to washer or adding more water to basket

could unbalance washer. Redistribute the load more evenly

without covering the washplate, then select Rinse & Spin cycle

and restart the washer.

Wash smaller loads to reduce imbalance or increase the soil

level selection.

Use Bulky Items cycle for oversized, non-absorbent items such

as comforters or poly-filled jackets.

See "Cycle Guide" and "Using Your Washer" in this "Use and

Care Guide."

Empty pockets before washing. Loose items such as coins

could fall between basket and tub or may block pump.

It may be necessary to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps,

buckles, or zippers touch against the stainless steel basket.

It is normal to hear the pump making a continuous humming sound

with periodic gurgling or surging as final amounts of water are

removed during the spin/drain cycles.

Water may splash off basket if washer is not level.

Tighten fill-hose connection.

Make sure all four fill hose flat washers are properly seated.

Pull drain hose from washer cabinet and properly secure it to

drainpipe or laundry tub.

Water can backup out of a clogged sink or drainpipe. Check all

household plumbing for leaks (laundry tubs, drain pipe, water

pipes, and taps.)

Unbalanced loading can cause basket to be out of alignment

and cause water to splash off tub. See "Using Your Washer"

for loading instructions.

This is normal operation for an HE low-water washer. The load

will not be completely underwater. The washer senses load sizes

and adds correct amount of water for optimal cleaning. See

"What's New under the Lid."

IMPORTANT: Do not add more water to washer. The added

water lifts the load off the washplate, resulting in less cleaning.

Solution