Whirlpool 7MWFW72HEDW0 Use & Care Manual - Page 17
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Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help
-
In Canada www.whirlpool.ca
for assistance and to possibly avoid a service call.
Solution
Vibration, rocking, or
Feet may not be in contact with the
Front and rear feet must be in firm contact with floor, and washer
"walking"
floor and locked,
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Washer may not be level.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
Load could be unbalanced
or too large.
The shipping bolts are still in the
back of the washer.
See "Level the Washer" in Installation Instructions.
Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer."
See "Remove transport
bolts from washer" in the
Installation Instructions.
Clicking or metallic
noises
Gurgling or humming
Rolling or slosMng
and occasional clicking
(on slow-speed
spin)
Door locking or unlocking.
Objects caught in washer
drain system.
Washer may be draining water.
Steel bails in the balancing system
are balancing the load.
The door will lock unlock and lock again. You will hear 3 clicks
after touching and holding START. This is normal.
Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel drum.
The pump may make a humming sound with periodic gurgling
or surging as final amounts of water are removed during the
spin/drain cycles. This is normal at certain stages of the cycle.
This is normal at certain stages of the cycle.
Check the following for
Fill hoses not attached tightly.
Tighten filFhose connection.
proper installation
Fill hose washers.
Properly seat all four fiIFhose flat washers.
Drain hose connection.
Check that the drain hose is properly secured to drainpipe or
laundry tub.
Check household plumbing for leaks
Water can back up out of a clogged sink or drainpipe. Check
or clogged sink or drain,
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Water or suds leaking
Not using HE detergent or using too
Only use HE detergent. Suds from regular detergents can
from door or rear of
much HE detergent,
cause leaking from the door or rear of cabinet. Always measure
cabinet
detergent and follow manufacturer's
directions based on your
load requirements.
Residue on door glass.
Periodically clean the underside of the glass window to avoid
potential leaks.
Door opened during "Add Garment."
Water can drip off the inside of the door when the door is
opened after the start of a cycle.
Water level not visible on door or
does not cover clothes.
This is normal for an HE front load washer. The washer senses
load sizes and adds the correct amount of water for optimal
cleaning.
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