Troubleshooting
First try the solutions suggested here or visit our website at www.whirtpool.com/product_hetp
-
In Canada www.whirlpool.ca
for assistance and to possibly avoid a service call.
If you experience
Vibration, rocking, or
"walking"
Vibration during spinning
or washer stopped
Clicking or metallic
noises
Gurgling or humming
Humming
Whirring
Check the following for
proper installation:
Not enough water
in washer
Possible
Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced.
Objects may be caught in washer
drain system.
Washer may be draining water.
Load sensing may be occurring.
Basket may be slowing down.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers
Drain hose connection
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
recommended.
Load not completely
covered
in water.
Solution
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in the Installation Instructions.
Load items in loose heaps evenly around the washplate. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Avoid washing single items. Balance a single item such as a
rug or jeans jacket with a few extra items. If the dial is flashing,
redistribute
the load, close the lid, and touch and hold START/
PAUSE.
Use Bulky/Sheets and Deep Water cycle for oversized, non-
absorbent items such as comforters or poly-filled jackets. Other
items are not appropriate
for Bulky/Sheets Deep Water cycle.
See "Cycle Guide."
Item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer."
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the spin/drain cycles.
You may hear the hum of the sensing spins after you have
started the washer. This is normal.
You may hear the whirring sound of the basket slowing down.
This is normal.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
An unbalanced
load can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer" for
loading instructions.
This is normal operation for an HE low-water washer. The load
wilt not be completely
underwater. The washer senses toad
sizes and adds correct amount of water for optimal cleaning.
See "What's New under the Lid."
IMPORTANT:
Do not add more water to washer. Adding water lifts
the items off the washptate, resulting in less effective cleaning.
Run clean washer cycle to optimize the water level and wash
performance.
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