Acomdata External HARD DRIVE USB 2.0 User Manual - Page 14
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Please note: Mac OS 9 does not support USB 2.0, so if
using Mac OS 9, the Drive will operate at USB 1.x speeds.
Q: When I connected the Drive to my computer and
turned it on, I got the following alert message: "Please
insert disk 'untitled'."
A: If you get this alert message, your Mac is not recogniz-
ing your Drive, and the mouse cursor may actually freeze
on screen. If this happens, hold down the Apple/Control
key and press the Period "." key. You should regain con-
trol of your mouse. Restart your computer and rebuild the
Desktop. (Refer to the manual that came with your Mac
for instructions on how to rebuild the Desktop. It is good
practice to periodically rebuilt the Desktop anyway.) After
your Mac reboots, the Drive should mount normally and you
should not have this problem again.
Q: My computer does not recognize the Drive.
A: First, check to make sure that all of your connections
are secure. Then check if your External Hard Drive is listed
in the Apple System Profiler. If the driver listed is "USB
Authoring Support" or "Toast USB Support", disable this
Extension(s) in the Extensions Manager. These Extensions
can cause a conflict with the Drive.
Q: I set up my External Hard Drive on Mac OS 9 and it
was working fine. Then when I upgraded to Mac OS X my
computer asked me to re-initialize the Drive.
A: If this message appears, you have no choice but to
re-initialize the Drive in order to use it on Mac OS X. You
will need to copy the data stored on your External Hard
Drive to another hard drive or other storage device before
upgrading to Mac OS X. After the upgrade is complete,
re-initialize the Drive on Mac OS X, and then copy the data
back to it.
Q: Why does my Drive ask me to initialize it when I plug
it into OS 9?
A: Sometimes on Mac OS 9 you may need to initialize the
Drive the first time you connect it to your computer. Follow
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the instructions in this manual to format the Drive.
Q: Why is my Drive asking me to format it? It was
already formatted and it contains data.
A: The file system might have become corrupted, in which
case it needs to be repaired. Use disk utility software, such
as Norton Utilities, to repair the disk. Periodic testing of
a hard drive is recommended to keep it in good working
order and prevent the corruption of data.
S
T
OLVING
ECHNICAL
If you experience a problem with your AcomData product,
you should take the following actions in the order specified:
1. Re-read this guide carefully to make sure that you fol-
lowed all of the instructions properly.
2. Consult the Frequently Asked Questions (FAQs) section
of this guide. If you do not find the answer you need,
consult the expanded FAQ section on the AcomData web
site: www.acomdata.com.
3. If the issue you are having is still not resolved by using
the FAQs, please contact Technical Support using one of
the following options:
a) via the online Technical Support form on our web site;
b) E-mail: [email protected];
c) Telephone: (909) 348-0680.
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ROBLEMS