Section 3: Configurations, Specifications, Supplies,
Options, Support and Additional Information Sources
Support and Additional Information Sources
Unrivaled Service and Support
Behind every Xerox product is a large network
of customer support that's unrivaled in the
industry and available when you need it. Xerox
service professionals use leading-edge technolo-
gies to keep you up and running. They're even
linked to the engineers who designed your prod-
uct, so you can be confident when you choose
Xerox. And Genuine XEROX
®
readily available.
Total Satisfaction Guaranteed —
You Decide When You're Satisfied
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the indus-
try, covers every Phaser device that has been
continuously maintained by Xerox or its autho-
rized representatives under a Xerox express
warranty or Xerox maintenance agreement.
You decide when you're satisfied.
Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking — Process
and tools to optimize an enterprise's office
output infrastructure and reduce overall costs
• Break-Fix Management — Single point of
ownership and management for break-fix
service for all brands of office output devices
supplies are always
• Supplies Management — Process and tools to
procure, monitor and replenish all document-
related supplies proactively
Imaging and Output Management Services
• Output Management — Single point of
management of office output from all output
devices, regardless of manufacturer
• Image Capture and Workflow —
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories
Support Services
• Technology Procurement and Deployment —
A creative and flexible end-to-end print/com-
puter product acquisition solution that uses a
single-point-of-contact model while lowering
the total cost of acquisition
• Help Desk Services — A broad range
of enterprise services managed
through a centralized single point
of contact and delivered through an
on-site or off-site model
• End User Services — Microsoft software
implementation, IT project consulting, and
customer education
Access Managed Services
Student and Library Patron Access — Custom
designed and implemented customer-managed
solutions for student and library patron print
access management
Additional Information Sources
What's in the box
• Phaser 3600 printer
• Print cartridge (7,000 print capacity)
• World kit (includes Software and documenta-
tion CD, Warranty booklet)
• Power Cord
• USB Cable
Phaser 3600 Front Panel
The front panel offers tools and information
pages to help with machine setup, feature
selections, operational problems, media feed
and supply issues.
On the Web
Visit www.xerox.com/office for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox sales representative
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including the
same troubleshooting Knowledge Base used by
Xerox Customer Support staff to provide the
latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Xerox Phaser 3600 Evaluator Guide
13
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