Xerox 4400B - Phaser B/W Laser Printer Support Manual - Page 9

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Xerox 4400B - Phaser B/W Laser Printer Support Manual

Printer Warranty

Xerox warrants that the Phaser 4400 Laser Printer will be free from defects in materials and

workmanship for a period of one (1) year from the date of shipment or 1,000,000 prints, whichever

comes first. If the product proves defective during the warranty period, Xerox, at its option, will:

repair the product by means of telephone support or on-site service at no charge for parts or labor,

replace the product with a comparable product,

replace the product with a remanufactured unit, or

refund the amount paid for the product, less a reasonable allowance for usage, upon its return.

Xerox recommends the Customer first utilize support materials shipped with the product, product

diagnostics, information contained on the Web, and email support. If unsuccessful, to obtain service

under this warranty the Customer must notify Xerox Telephone Support or its authorized service

representative of the defect before the expiration of the warranty period. Customers will provide

appropriate assistance to Telephone Support personnel to resolve issues.

If telephone support is unsuccessful, Xerox or its authorized service representative will provide

warranty repair at Customer's site without charge as provided below.

Service is available within the customary on-site service area in the United States, Canada, and the

European Economic Area for products purchased in the United States, Canada, and the EEA.

Outside the US, Canada, & EEA, service is available within the customary on-site service area in

the country of purchase.

Xerox reserves the right to charge for on-site service in exceptional cases.

A description of the customary on-site service area may be obtained from the local Xerox Customer

Support Center or authorized Xerox distributor. On-site service is at Xerox or its authorized service

representative's sole discretion and is considered an option of last resort.

If the Customer's product contains features that enable Xerox or its authorized service representative to

diagnose and repair problems with the product remotely, Xerox may request that the Customer allow

such remote access to the product.

In the maintenance of the product, Xerox may use new or equivalent to new parts or assemblies for

equal or improved quality. All defective parts and assemblies become the property of Xerox. Xerox, at

its option, may request the return of these parts.

Phaser™ 4400 Laser Printer