Section 3: Support Resources
Unrivaled service and support
Behind every Xerox product is a large network
of customer support that's unrivaled in the
industry and available when you need it.
Xerox service professionals use leading-edge
technologies to keep you up and running.
They're even linked to the engineers who
designed your product, so you can be confident
when you choose Xerox. And genuine Xerox
supplies are always readily available.
Total satisfaction guaranteed
The exclusive Xerox
Total Satisfaction
®
Guarantee, recognized as unique in the
industry, covers every ColorQube
has been continuously maintained by Xerox
or its authorized representatives under a
Xerox express warranty or Xerox maintenance
agreement. You decide when you're satisfied.
Xerox
Office Services Support
®
Asset Management Services
• Asset Optimization and Tracking — Process
and tools to optimize an enterprise's office
output infrastructure and reduce hard costs.
• Break-Fix Management — Single point of
ownership and management for break-fix
service of all brands of office output devices,
regardless of manufacturer.
• Supplies Management — Process and tools to
procure, monitor and replenish all document-
related supplies proactively.
Imaging and Output Management Services
• Output Management — Single point of
management of office output from all output
devices, regardless of manufacturer.
• Image Capture and Workflow — Cost-efficient
solutions for capturing, managing, retrieving
and distributing information into digital
repositories.
18 Xerox
ColorQube 8900 Multifunction Printer Evaluator Guide
®
Support Services
• Technology Procurement and Deployment
— A creative and flexible end-to-end print/
computer product acquisition solution that
uses a single-point-of-contact model while
lowering the total cost of acquisition.
• Help Desk Services — A broad range of
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or off-site
model.
• End User Services — Microsoft software
implementation, IT project consulting, and
customer education.
device that
®
Access Managed Services
Student and Library Patron Access — Custom
designed and implemented customer-managed
solutions.
Xerox eConcierge
Free extended service coverage for eligible
Xerox printers through Xerox eConcierge
a $320 average value per year. Let the free
Xerox eConcierge
simplify every aspect of tracking and ordering
printer supplies for your networked printers for
Xerox, HP, Lexmark and other leading brands.
The Supplies Assistant desktop application
sends an automatic alert when supplies are low
and it's time to order replacements—before
you run out. The application automatically
identifies each printer model and its associated
supplies, so you don't have to. It even provides
options like standard- and high-capacity toner
cartridges, when available.
program
®
—
®
Supplies Assistant vastly
®
Additional Information Sources
ColorQube 8900 Front Panel:
The front panel offers tools and embedded help
videos to assist with machine setup, feature
selections, operational problems, and media
feed and supply issues.
Customer Documentation:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
On the Web:
Visit
xerox.com/office
for:
• Product, supplies, and support information
• Downloading drivers
• Finding your local reseller
• Online documentation
xerox.com/office/support
Visit
Support and service information, including the
same troubleshooting Knowledge Base used by
Xerox Customer Support staff to provide the
latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
for:
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