Xerox Splash RPX-iii 700 Troubleshooting Manual - Page 6

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ROUBLESHOOTING

RPX-iii Macintosh computer

If this happens

The RPX-iii Macintosh computer

is installed and connected, but

does not start when the power

button is pressed.

The RPX-iii Macintosh computer

starts with the start-up tone, but

no image appears on

the monitor.

The RPX-iii Macintosh computer

starts, but the keyboard and/or

mouse do not work.

The optical drive is not

responding.

ROUBLESHOOTING

This chapter provides troubleshooting guidelines and explains some common problems you

may encounter.

Follow the procedures in

Getting Started

Splash RPX-iii Server Software, and configuring network settings. Perform these tasks in the

order in which they appear in

If you follow the procedures in the correct order and still encounter problems, see the

following sections.

The following table lists some of the problems you may encounter with the computer on

which the Splash RPX-iii Server Software is installed.

Try this

• Properly connect the RPX-iii Macintosh computer power cables to live, grounded AC outlets.

• Consult other Macintosh documentation or contact your Apple service/support center.

• Connect the monitor power cable to a live, grounded AC outlet.

• Connect both ends of the monitor cable.

• Turn on the monitor.

• Adjust the brightness and contrast settings.

• The monitor may be faulty. If a different Mac OS-compatible monitor is available, substitute it.

• Connect the keyboard and secure all cable connections. If a different Mac OS-compatible

keyboard and cable are available, substitute them if securing the connections does not resolve the

problem.

• Connect the mouse to the keyboard. If a different Mac OS-compatible mouse is available,

substitute it for the mouse.

• If a disk is in the drive, wait one minute to make sure that the drive is not busy reading the disk.

• Press the Eject button

• If the problem persists, navigate to Applications > Utilities > Disk Utility, select the disk icon,

and then click the Eject button near the top of the Disk Utility window.

• Check the cable connections to the drive.

for connecting the EFI Splash RPX-iii, installing

Getting

Started.

on the keyboard.