Resolving Processor Problems
Problem
Transparencies
11 x 17 (A3)
transparencies jam
when exiting the
printer/copier to the
output tray
Transparencies stick
together after copying
Multiple sheets feed
from the Trays
Multiple sheets feed
from Tray 5 (Bypass)
Sheets will not feed
from the Tray 5
(Bypass)
Paper jams when
exiting the Trays
Load transparencies by following the instructions in the section
Loading Stock, in the User Guide (Copier).
Remove each copy of 11x17 inch (A3) transparencies from the
Output Tray before subsequent copies exit the printer/copier
Select the Transparency Separators feature to eliminate the problem.
For more information about this feature refer to the section entitled
Transparency Separators, in the User Guide (Copier).
–
Do not fill the paper trays above the MAX fill line indicator. Trays
1 and 2 hold approximately 520 sheets each of 24 lb. (90 gsm)
paper. Tray 3 850 sheets 24 lb. (90 gsm) paper, Tray 4: 1150
sheets 24 lb. (90 gsm) paper
–
Remove the paper from the Tray and fan the sheets to separate
the joined sheets.
–
Predrilled sheets may stick together at the holes. Remove the
paper from the Tray and fan the sheets to separate the joined
sheets
–
Paper and transparencies may stick together if environmental
conditions are too dry and cause excessive static. Increase the
humidity level in the printer/copier room to minimize static.
–
Do not overload Tray 5 (Bypass).
–
Gently fan transparencies to separate the sheets before you load
them into Tray 5 (Bypass). If multiple sheet feeding continues,
feed the transparencies one at a time from Tray 5 (Bypass).
–
Ensure that the height of the stack does not exceed the MAX fill
line.
–
Check that the paper guide is not too tight. The paper guide
should be adjusted to be just snug against the paper stack.
–
Ensure that the edge guides of the paper trays fit snugly against
the paper stack.
–
Do not fill the paper trays above the MAX fill line indicator. Tray 1
and 2 hold approximately 520 sheets of 24 lb. (90gsm) paper.
Tray 3 holds approximately 850 sheets of 24 lb. (90gsm) paper
and tray 4 holds approximately 1150 sheets of 24lb (90 gsm)
paper. Close the Tray slowly to avoid shifting the paper stack.
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U I D E
Suggested Solution
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R O U B L E S H O O T I N G
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