Xerox WORKCENTRE 5775 Installation Manual - Page 38

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Also for Xerox WORKCENTRE 5775: Information Manual (50 pages), Evaluator Manual (24 pages), Datasheet (18 pages), Information Sheet (8 pages), Getting Started Manual (32 pages), Secure Installation And Operation (11 pages), User Instructions (5 pages), User Manual (8 pages), How To Make A Copy (10 pages)

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Xerox WORKCENTRE 5775 Installation Manual
Troubleshooting

After Installation:

Problem
Authentication failures
Time for date mismatch error
Cannot see the Internet Services
web page after software upgrade
38
Xerox® Smart Card
Installation Guide
Possible Cause
• Incorrect PIN has been
entered.
• Card is locked due to too many
failed PIN attempts.
• Unable to find identity
certificate.
• Identity certificate has been
revoked.
• Authentication with Domain
Controller Failed.
• Unable to validate server
certificate.
• Smart Card Authentication
System Failed.
• Authentication Failed.
• System Administrator has not
selected All Features or
Scanning Service Only.
• There is a mismatch between
the time and date setting on
the Xerox WorkCentre and the
authentication server time or
date setting.
• IP Address incorrect or has
been reset.
Solution
• Retry entering the correct PIN.
If problem persists, contact the
System Administrator for
advice.
• Contact Registration Authority
to reload or to get a new card.
• Check network cable is firmly
connected.
• Contact the System
Administrator.
• Contact the System
Administrator.
• Verify that Network Time
Protocol is properly set up.
• Verify that GMT offset is
correct for your region, refer to
Configure the date and time to
update automatically
page 13.
• Verify that GMT offset is
correct for Daylight Savings
Time.
• Contact your System
Administrator.
• Check the IP Address printed
on the configuration report.
Ensure the DHCP settings
match your site settings.
• To print a configuration report
at the Xerox WorkCentre.
on