Xerox 5500DX - Phaser B/W Laser Printer Evaluator Manual - Page 8

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EVALUATE RELIABILITY

The volume demands on a departmental printer can be very high. Consider the life

expectancy of a printer as well as its peak volume capability

Consider uptime. Does the printer provide warnings for low supplies or other potential

productivity blockers? Are there intelligent alternatives to a service call? How easy is

it to replace are the routine maintenance items such as the imaging drum and fuser?

Finally, look at how the manufacturer stands behind the product. Can you be sure

you'll get satisfaction?

HOW THE PHASER 5500 EXCEEDS THE RELIABILITY REQUIREMENT:

Volume.

The Phaser 5500 boasts an engine life of 3 Million impressions with no limit

on annual printing capability. Some competitors limit annual prints on warranty

or service contracts. You can be assured that this is a product that can go the

distance for a very long time. This is the kind of durability that business users

are looking for.

When you send a document to the Phaser 5500, PrintingScout will instantly

send you an on-screen alert if the printer needs attention, and it provides help-

ful text and graphics about how to fix it. This way, you'll go to the printer com-

pletely prepared - no surprises. And no other printer on the market can do this.

For more involved situations, the PhaserSMART remote diagnostic tool is an

automated, Internet-based support system. It uses your web browser to send

diagnostic information from your printer to the Xerox web site for analysis.

You can access PhaserSMART directly from a PrintingScout alert or from the

printer driver. PhaserSMART remote diagnostic tool examines the information,

diagnoses the problem, and proposes a solution. If the problem is not resolved

with the solution, PhaserSMART remote diagnostic tool assists you in opening

a priorityService Request with Xerox Customer Support, or lets you choose a

local Authorized Service Provider.

Warranty.

The Phaser 5500 comes with a One Year On-site Warranty plus the exclusive

Xerox Total Satisfaction Guarantee. The highly reliable engine also means that

extended Service Contracts are available at very reasonable prices.

PHASER 5500 EVALUATOR GUIDE