Section 3: Configurations, Specifications, Supplies,
Options, Support and Additional Information Sources
Support and Additional Information Sources
Unrivaled service and support
Behind every Xerox product is a large network
of customer support that's unrivaled in the
industry and available when you need it. Xerox
service professionals use leading-edge tech-
nologies to keep you up and running. They're
even linked to the engineers who designed your
product, so you can be confident when you
choose Xerox. And Genuine XEROX® supplies
are always readily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the indus-
try, covers every Phaser device that has been
continuously maintained by Xerox or its autho-
rized representatives under a Xerox express
warranty or Xerox maintenance agreement. You
decide when you're satisfied.
Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking —
Process and tools to optimize an enterprise's
office output infrastructure and reduce overall
costs
• Break-Fix Management — Single point of
ownership and management for break-fix
service for all brands of office output devices
• Supplies Management — Process and tools to
procure, monitor and replenish all document-
related supplies proactively
Imaging and Output
Management Services
• Output Management — Single point of
management of office output from all output
devices, regardless of manufacturer
• Image Capture and Workflow —
Cost-efficient solutions for capturing, manag-
ing, retrieving and distributing information
into digital repositories
Support Services
• Technology Procurement and
Deployment — A creative and flexible end-to-
end print/computer product acquisition solu-
tion that uses a single-point-of-contact model
while lowering the total cost of acquisition
• Help Desk Services — A broad range
of enterprise services managed through a
centralized single point of contact
and delivered through an on-site or
off-site model
• End User Services — Microsoft software
implementation, IT project consulting, and
customer education
Access Managed Services
• Student and Library Patron Access — Custom
designed and implemented customer-man-
aged solutions for
student and library patron print
access management
Additional Information Sources
What's in the box:
• Phaser 4510 Printer
• Toner cartridge (10,000 print capacity)
• Drum cartridge (60,000 print capacity)
• World Kit (includes software and documen-
tation CD, Registration card and Warranty
booklet)
• Power cord
Phaser 4510 Front Panel:
• The front panel offers tools and information
pages to help with machine setup, feature
selections, operational problems, media feed
and supply issues.
On the web:
Visit www.xerox.com/office for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox sales
representative
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including the
same troubleshooting Knowledge Base used by
Xerox Customer Support staff to provide the
latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Xerox Phaser 4510 Evaluator Guide
11
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