Xerox Duplex User Manual - Page 39
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®
Xerox
Duplex Combo Scanner
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Did you plug the scanner into a USB hub? If you're using a USB hub to connect the scanner
try plugging the scanner's USB cable directly to the back of the computer. It is not
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must
have its own power supply.
•
Is the USB cable 6' or less? If you are using a USB cable that is longer than 6' you may lose
connection to the scanner. The recommended USB cable length is 6' or less, the USB cable
provided with your scanner is within this range.
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Did you select another image source in the scanning software? If you use multiple
imaging devices with your computer, such as a camera, all-in-one printer, or another scanner,
you may have selected another source for images. Make sure Xerox
is selected as the scanner.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the scanner driver and
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in
size. Free up some space on your hard drive for the software to be able to save the scanned
images.
Problem: The paper jams the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear
worn and will cause issues feeding paper. See "Cleaning Inside the Automatic Document Feeder"
on page 3 for cleaning instructions.
Problem: The ADF won't feed pages properly.
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at
an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See "Cleaning
Inside the Automatic Document Feeder" on page 3. If that doesn't solve the problem, the pad
assembly may need to be replaced. It is user replaceable. See "Replacing the ADF Pad Assembly"
on page 7 for the steps to replace the pad.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1.
Unplug the power cable from the scanner.
2.
Restart your computer.
3.
After the restart is complete, plug the power cable back in.
Problem: The scans from the ADF are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items
that are smaller than the paper guides' minimum adjustment, scan these items on the Flatbed
glass instead.
6-10
Maintenance
®
Duplex Combo Scanner
User Guide